Water, Sewer, and Garbage Service

Page Content

Start Service
Stop, Pause, or Move Service
Payment Options
FAQs
Cut-off Policy

Start Service

To get water, sewer, and garbage service, two forms will need to be filled out:

Once they are complete, they can be returned to us several ways:

Email:
swalton@covington.va.us
Mail:
City of Covington
Covington City Treasurer
PO Box 878
Covington, VA 24426
Drop Box:
333 W Locust St
Covington, VA 24426
Drop Off:
333 W Locust St
Covington, VA 24426

For questions, please call (540) 965.6311 or (540) 965.6314.

Stop, Pause, or Move Service

Process goes here

Water Bill Payment Options

Online:
Convienently pay online using a debit or credit card.

A 3% convenience fee will be applied.

Pay Online
Visit our Office:
Payment can be made in person by check, money order, cash, or a debit or credit card.

A 3% convenience fee will be applied to debit and credit card payments.

Located at:
333 W Locust St
Covington, VA 24426
Drop Box:
For your convenience, a physical drop box is located outside of City Hall to make payments. NO CASH PAYMENTS PLEASE. Payments received after 5pm will be processed the next business day.

Located at:
333 W Locust St
Covington, VA 24426
Bill Pay:
- Through your financial institution. Please allow a sufficient amount of time to ensure your payment is received by the due date.
- Through ACH on the 8th or 18th of the month. Please complete the ACH Debit Authorization form and return it to our office.
  
  Drop it Off:
  333 W Locust St
  Covington, VA 24426
  
  Mail:
  City of Covington
  Covington City Treasurer
  PO Box 878
  Covington, VA 24426
  
  Download the ACH Form

FAQs

Q: How much is the water bill each month?

A: $90.00

Water: $27.50
Sewer: $34.50
Garbage: $28

This includes water, sewer and garbage pickup. Please contact Public Works, (540) 965-6321 or (540) 965-6322, for your garbage pickup day for your area.

Q: When is my payment due?

A: The 21st of each month by 5 PM

A $6 late penalty will be applied on the 22d of each month, if the monthly charge is not paid or if there is a past due balance on your account.

If either of the above mentioned dates fall on a weekend, those events will take place the following business day.

Q: When is my account subject to be cut off?

A: If your PAST balance due is $96.00 or higher on the 6th of the month, your account will be added to the cut off list, your services will be disconnected, and an administrative fee of $35 will be added to your account balance. That fee along with the past due balance, are required to be paid (in cash, direct debit or money order only) before your services can be restored. It may take up to 2 business days to have your services restored. You will NOT be notified prior to disconnection.

Q: How can I pay my bill?

A: You may pay your bill by mail, in person, online payments through our service, electronic funds transfer (ACH / EFT), or the payment can be left in the drop box that is located outside of the City Hall building. Keep in mind that if you pay by debit/ credit card, there will be a 3% fee added to your payment upon processing. More information regarding payments is on the back of this sheet.

Q: What do I do if I suspect a leak?

A: During business hours, Monday through Friday from 7:00am to 3:00pm, please contact the Public Works Department at (540) 965-6321 or (540) 965-6322.

Outside of business hours and on holidays, please call the Non-Emergency Dispatch number at (540) 965-6333.

Cut-off Policy

Guidelines under the Emergency Utility Protection Act

Your account must be at least 46 days past due. This means, if you have a balance due from December (for example), your account will not be on a cut of list until February, according to state guidelines.

Cut offs will NOT occur if the forecasted temperatures are 32° and below or 92° and above.
Cut offs will NOT occur on a Friday, a weekend, a state holiday or the day before a state holiday.
Cut offs will NOT occur during a Governor declared state of emergency order.

You will receive a cut off notice at least ten days prior to the cut off date, informing you of the past due balance and when the cut of date will be.

You have until 5:00 PM on the business day prior to the cut off date to pay that balance or there will be a $35 administrative fee applied to your account and services will be disconnected on the said cut off date.